PAYMENT / ORDER
Orders are paid online on the website.
All orders are shipped after full payment.
Unpaid orders will not be processed.
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DELIVERY
"Nova Poshta" within Ukraine — delivery is paid upon receipt.
"Ukrposhta" outside of Ukraine — delivery is paid when placing an order.
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EXCHANGE / RETURN
Exchange and return of goods is carried out on general terms and conditions in accordance with the Law of Ukraine .
In case of exchange or return, please contact us via any communication channel for further instructions.
Used goods are not subject to exchange or return, except in the case of a manufacturing defect.
You can exchange a good quality product for another, similar one, if:
- the product was not used;
- preserved product appearance, consumer properties, seals, labels, etc.;
- the settlement document, which the consumer received together with the goods, is preserved;
List of goods that are not subject to exchange and return in accordance with the Law of Ukraine .
Shipping costs are non-refundable unless the product is the wrong size or is of poor quality as a result of a manufacturing defect.
In the event that the size of the product is different from the one ordered or of poor quality, as a result of a manufacturing defect, the customer has the right to return it or exchange it for the same product of good quality, if such is available.
Exchange and return decisions are accepted within 14 working days from the date of delivery.
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FEEDBACK
Please contact us via any communication channel for exchange, return or any other questions.